Concierge

Duties

• Greet every guest and visitor with genuine warmth, ensuring they feel valued and comfortable from the moment they arrive.
• Provide a high standard of service to all hotel guests, anticipating and proactively attending to guest requests and enquiries.
• Assist with guest arrivals and departures, including car doors, luggage handling and escorting guests to their rooms when required.
• Coordinate luggage delivery and storage, ensuring baggage is handled promptly and securely.
• Assist with group arrivals and departures, including luggage coordination and guest assistance during their stay.
• Arrange transportation, restaurant reservations, tours, and local activities on behalf of guests.
• Maintain strong knowledge of hotel services, facilities, and local attractions to provide accurate information and recommendations.
• Deliver guest amenities to rooms as required and assist with VI...