Location
ottawa
Job Type
Full-time
Posted
June 01, 2026
Job Description
Join as the Consulting Operations Manager to optimize implementation services. Lead a dynamic hybrid team in enhancing customer experiences and managing operational efficiencies.
In this pivotal role, your leadership will shape the Implementation Consulting team, focusing on effective project plans and quality onboarding. You will navigate the complexities of customer engagement while ensuring high performance and satisfaction levels are achieved. The culture you foster will be one of collaboration and service excellence.
Key Responsibilities:
• Oversee daily operations of the consulting team
• Support consultants in client onboarding and product setup
• Cultivate a collaborative work environment
• Monitor team performance with KPI analytics
• Align projects across various internal departments
Requirements:
• 5-8 years in project management or customer service
• At least 2 years of team leadership experience
• Strong time management and organizational s...
In this pivotal role, your leadership will shape the Implementation Consulting team, focusing on effective project plans and quality onboarding. You will navigate the complexities of customer engagement while ensuring high performance and satisfaction levels are achieved. The culture you foster will be one of collaboration and service excellence.
Key Responsibilities:
• Oversee daily operations of the consulting team
• Support consultants in client onboarding and product setup
• Cultivate a collaborative work environment
• Monitor team performance with KPI analytics
• Align projects across various internal departments
Requirements:
• 5-8 years in project management or customer service
• At least 2 years of team leadership experience
• Strong time management and organizational s...