Contact Centre Manager (Collections)

We are looking for an experienced Contact Centre Manager to lead the Collections operations in Clark. This isn't just about managing people—it’s about managing a portfolio. You will be responsible for leading the team that handles customer payments and account recoveries, ensuring the company hits financial targets while maintaining great relationships with the customers.

How You'll Shine

• Run the Floor: Oversee daily operations for the collections team, including staffing levels, quality checks, and real-time performance.

• Fix the Process: Don't just watch the numbers—find ways to improve them. You’ll look for leaks in the payment processes and find smarter ways to recover funds.

• Data-Driven Leadership: Analyze collection metrics and payment data to spot trends and identify areas where the team can do things differently.

• Lead & Mentor: Support and coach ...