Contact Centre Operations Manager - Hybrid Model

Contact Centre Back Office Operations Manager - Hybrid Model

We're seeking an experienced Contact Centre Back Office Operations Manager to join our Customer Experience in Barcelona (hybrid).

Why eDreams ODIGEO

• We pioneered Prime, the first and largest travel subscription programme, which has topped over 7.8 million Prime members since launching in 2017.
• Millions of customers every year across 44 markets – 5 brands: eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo.
• More than 100 million searches per day on our websites - more than 6 billion AI daily predictions.
• Over 1,700 employees – More than 60 different nationalities from all continents – 99% permanent contracts.

Prime members are subscribed to global travel, gaining access to a comprehensive multi‑product offering for all their travel needs—including hotels, rail, flights, dynamic packages and car rental, among others—compo...