Job Description
Essential duties
The Contracts Management Coordinator will support Inbound/Outbound Email and Inbound/Outbound Phone transactions falling to but not limited to the following categories below:
• Service Contract Creation
• Service Contract Status enquiries
• Service Contract/Consumable invoice enquiries
• Service Contract terminations
• Service Contract Renewals/Extensions
• Service Contract Updates
• Service Contract Novations
• Bill & Ship to Creation/Updates
• Consumable Returns
• BP Contract Exceptions Report
• Contract Exceptions Report
• Overbilling Hold Management
• Manual Credit and Debits
• Bulk Meter Reads Upload
• WMR Contact Creation and Update
• New Account Creation
Primary Job Functions:
• Identify customer's issue and provide available support options.
• Adhere to and demonstrate Quality Monitoring (QA) guidelines.
• Demonstrate a high level...