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Control Tower Pre-Analyst

Stellantis · Saltillo, Coahuila, Mexico

Location
Saltillo
Job Type
Temporary
Posted
June 03, 2026

Job Description

Job Description

Pre-Analyst in Stellantis North America - Control Tower is critical in ensuring effective communication between the customer and the company, particularly in the context of product quality and service issues. Here's a breakdown of the key responsibilities and tasks associated with this position:

  • Voice of the Customer (VOC):
  • Utilizing various sources of customer feedback such as warranty information, parts return data, and service reports to understand customer experiences and concerns.
  • Actively listening to customer feedback to identify patterns, trends, and recurring issues.
  • Issue Identification and Triage:
  • Analyzing data to identify emerging issues and potential problems with products or services.
  • Prioritizing identified issues based on severity, impact on customers, and potential risks to the company.
  • Triaging issues promptly and efficiently to ensure they are addre...

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