Conversational Ai Architect At Bell Toronto

Become a key player at Bell as a Conversational AI Architect, driving cutting-edge virtual assistant solutions. Engage with cross-functional teams to craft seamless interactions on diverse platforms.

In this senior role, you will design end-to-end architectures for chatbots and voice bots, leveraging your expertise in Natural Language Understanding and Large Language Models. Working within an Agile framework, you'll ensure that solutions are secure, scalable, and meet enterprise governance standards. Your contributions will directly influence user satisfaction and system reliability.

Key Responsibilities

• Design conversational AI platforms, including chatbots and voice assistants
• Implement LLM-based architectures and orchestration layers
• Lead multi-channel conversational framework development
• Establish KPIs and monitor system performance
• Collaborate on best practices for dialogue design and human escalation