Location
Pasay
Job Type
Full-time
Posted
May 29, 2026
Job Description
Position Summary
Under general supervision this role is essential to the success of the contact centers to help maintain optimal staffing, service level goals and maintain accurate daily record keeping. The Operations Coordinator requires general knowledge of the organization by brand and department and is responsible for daily clerical and real-time monitoring for all RCCL contact centers in North America, the Philippines, as well as a 3rd party vendor for a total of 2,200 employees. This role will assist in examining contact center trends which includes but not limited to call volumes, call patterns, staff productivity, attrition rates, and resource allocation. It will also include data entry and reporting which will be reviewed by the leadership team. Identifying organization as well as department policies and procedures will be required. Completing tasks accurately and efficiently will be required in a time sensitive environment. Multi-tasking and prioritizing will be re...
Under general supervision this role is essential to the success of the contact centers to help maintain optimal staffing, service level goals and maintain accurate daily record keeping. The Operations Coordinator requires general knowledge of the organization by brand and department and is responsible for daily clerical and real-time monitoring for all RCCL contact centers in North America, the Philippines, as well as a 3rd party vendor for a total of 2,200 employees. This role will assist in examining contact center trends which includes but not limited to call volumes, call patterns, staff productivity, attrition rates, and resource allocation. It will also include data entry and reporting which will be reviewed by the leadership team. Identifying organization as well as department policies and procedures will be required. Completing tasks accurately and efficiently will be required in a time sensitive environment. Multi-tasking and prioritizing will be re...