CRM Platform Analyst

CRM Executive (Remote, CET Hours)

Experience: 3+ years in CRM operations/administration

• Maintain and administer the CRM: user setup, permissions, fields, workflows, and data quality checks.
• Support CRM integrations with tools such as email marketing, accounting, or event/membership platforms and coordinate with vendors/tech teams when needed.
• Execute and support campaigns (email/SMS/newsletters) from the CRM, including audience segmentation, list building, and basic A/B tests.
• Build and update dashboards and reports on membership/donor activity, engagement, renewals, and key KPIs.
• Perform ongoing data entry, cleaning, de‑duplication, and enrichment to keep contact and organization records accurate and complete.
• Document CRM processes, create simple SOPs, and provide basic user support/troubleshooting to internal stakeholders.
• Liaise with pr...