CSR - Tax Associate

We are seeking a Customer Service Representative – Tax Analyst to be part of our Sales Tax Operations team. The ideal candidate is someone with excellent written and verbal communication skills and a genuine passion for delivering exceptional customer service.

We highly prefer candidates with a background in accounting, taxation, or bookkeeping, and experience with QuickBooks or Xero is a plus. If you enjoy helping clients and working in a fast-paced, dynamic environment, we’d love to hear from you!

RESPONSIBILITIES:

• Handle inbound and outbound calls related to sales tax inquiries and issues
• Provide accurate and timely responses to customer concerns regarding tax filings, payments, and compliance
• Support clients with document submissions and data validation
• Collaborate with internal teams to resolve discrepancies and ensure accurate reporting

QUALIFICATIONS:

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