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Cust SUPPORT ASST UNIT MGR

Mphasis · Mangaluru, Karnataka, India

Location
Mangaluru
Job Type
Full Time
Posted
June 04, 2026

Job Description

Job Title

Team Lead, Wireless Fulfillment

How Operations, Global Asset Management, and Wireless Fulfillment Contribute to Client


As part of Operations and the Global Asset Management function, the Assistant Unit Manager helps deliver exceptional customer experiences around mobile device and service orders. This includes:

  • Working and delivering around contracted Service Level Agreements (SLAs)

  • Supporting Client Service Delivery teams

  • Maintaining relationships with customers, mobile carriers and other vendors, and other Client teams

    • How You Contribute to Client


    As an Assistant Unit Manager for Fulfillment your primary duties and responsibilities include the following. Other duties may be assigned.

  • Act as the first escalation point of contact for all members of the team

  • Train all team members

  • Make recommendations to supervisor for load balancing across all team members

  • ...

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