Customer Administrator

our client
people2people have partnered with a global leader in the electronic and home appliance space who have a constant focus on innovation.


the role
Reporting to the Network Operations Manager, the primary purpose of this role is to support the Service Network through achieving customer satisfaction. This role will see you responsible for;

Providing administrative support

Managing and updating service orders

Updating service order status

Ensuring system data is accurate

Order management

Supporting new system/function implementation

Liaising with Service Managers and Service Centres

Monitoring to ensure providers are complying with company processes and procedures

Creating ad hoc reports and case studies to identify areas of improvement

selection criteria