Customer Care Advocate- Mexico ii

Responsibilities

• Dedication to 80-20 overserve strategies
• Handles internal and external customer inquiries, quotes, and orders, utilizing established standard operating policies and procedures
• Builds strong customer relationships and delivers customer‑centric solutions
• Supports corporate initiatives designed to overserve customers while providing an effortless customer experience
• Plans and prioritizes daily work to meet commitments aligned with organizational goals
• With initial direction and supervision, takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Handles standard customer escalations autonomously, aiming for first‑contact resolution when possible
• Collaborates with internal teams with a high sense of accountability and urgency
• Works with Distribution Center operations to ensure orders are managed and shipped in a timely manner, resolving s...