Location
pasig
Job Type
Full-time
Posted
June 06, 2026
Job Description
Position Summary
The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness.
An Advocate II will resolve issues with limited authority and offer solutions within the Customer Care department guidelines. A CCA is proficient in MCS eBusiness tools and utilizes them to handle transactions and provide customer solutions to inquiries regarding product or order information. CCA has expanded product knowledge and experience in-depth processes and systems to address more complex customer inquiries.
Major Responsibilities
- Dedication to 80-20 overserve strategies and continuous improvement
- Collaborates with other teams to drive resolution/shipment on open order reports
- Handles internal & external customer inquiries, quo...