Job Description
About Mixvoip
We are Mixvoip, a vibrant Luxembourg-based company providing cloud telephony, smart networking, and high-speed internet services. We believe communication should be simple, personal, and reliable, and that’s where you come in!
We’re looking for a Customer care agent to be the voice of Mixvoip, supporting our clients and ensuring their communication systems run smoothly.
About the role
As a Customer care agent, you’ll be the first point of contact for our customers, providing technical support, troubleshooting issues, and ensuring an exceptional service experience. You’ll help businesses stay connected by resolving voice, internet, and PBX-related questions with patience and professionalism.
Your role goes beyond answering tickets. You’ll listen to our clients’ needs, translate their challenges into solutions, and collaborate closely with our technical teams to continuously improve our customer experience.<...