Customer Care Executive For L2

Description We are looking for a dedicated and skilled Customer Care Executive for Level 2 support to join our team. The ideal candidate will have 1-5 years of experience in customer service, preferably in a technical support role. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This position requires excellent communication skills, technical proficiency, and a strong desire to help customers. If you are a proactive problem-solver with a passion for customer care, we would love to hear from you. Responsibilities Handle and resolve customer queries and complaints via phone, email, and chat in a timely and professional manner. Provide in-depth product information and troubleshooting support to customers. Document and track customer interactions and feedback in the company's CRM system. Collaborate with other departments to ensure customer satisfaction and service quality. Identify and escalate complex issues...