Customer Care Manager

On-site - Pasig 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

JOB OBJECTIVE:

We are looking for an experienced and dynamic CustomerServiceManager to oversee the day-to-day operations of our customerserviceteam. TheCSMwillbe responsible forensuringhigh levelsof customer satisfaction, resolving issues efficiently, and driving a customer-first culture within the team. This individual will manage customerservicerepresentatives, develop team performance strategies, and improve service delivery processes.

Key Responsibilities:

• Lead, mentor, and manage a team of customerserviceassociates, ensuring high performance, engagement, and job satisfaction.
• Oversee customer support operations, ensuring all customer inquiries, complaints, and issues are ha...