Customer Engagement Delivery Lead, Waygate

In this role you will lead Hexagon Manufacturing Intelligence's Customer Engagement Applications function, consisting of approximately 38 internal and external team members responsible for commercial applications and customer-facing digital platforms. This is a critical leadership role within MI's IT Modernisation Programme, supporting the implementation of the new Hexagon Way operating model and driving closer collaboration between IT and the business. The Customer Engagement technology landscape—including Salesforce, CPQ, Service applications, Customer Portals and customer‑facing websites—is fundamental to enabling commercial growth, delivering exceptional customer experiences, and supporting Hexagon's digital transformation. This role combines strategic leadership, technology portfolio ownership, business partnership and operational excellence.
Job Responsibilities
Define and execute the long‑term strategy and roadmap for Customer Engagement Applications in partnership wit...