Customer Excellence Associate / Collaborateur Chargé De L’excellence Client

Customer Excellence Associate / Collaborateur Chargé De L’excellence Client

Location: Brampton, ON

Type: Full‑time Permanent

Summary

As a Bilingual Customer Excellence Associate, your role involves processing customer orders, requests, and inquiries promptly and accurately to meet customer requirements. You will demonstrate a thorough knowledge of the business, its capabilities, products, and the customer’s industry and needs. Treating both internal and external customers with professionalism, respect, courtesy, and a helpful attitude is essential. You will help customers efficiently, effectively, and accurately, utilizing available resources when necessary to exceed customer expectations. This includes assessing situations, understanding requests clearly, determining root causes, and assigning corrective actions. You will actively seek continuous improvement, prioritize and manage time effectively to meet customer expectations ...