Location
pasig
Job Type
Full-time
Posted
June 05, 2026
Job Description
Overview
The Customer Experience Advocate (CXA I) receives transactions (voice and/or non‑voice) from RealPage clients including Property Management Companies (PMC), residents and consumers needing assistance regarding RealPage products. The CXA I will quickly respond by identifying the needs, accurately record all issues and provide a resolution. The CXA I is responsible for providing outstanding customer experience to clients and prospects, responding to inquiries, and resolving customer complaints in a professional and timely manner. This role works closely with other departments to ensure overall customer experience and loyalty.
Responsibilities
- Must advocate for exceptional customer experience, by removing identified roadblocks that hinder a seamless end‑to‑end customer journey
- Provide exceptional customer service through prompt, accurate, and knowledgeable responses to customer inquiries and complaints
- Respond to transac...