Customer Experience Coach - Onsite Training Lead (Graveyard)

A staffing solutions company is seeking a Communications Trainer in Pasay for a graveyard shift. Responsibilities include monitoring calls, conducting coaching sessions, and developing training materials for agents. The role requires at least a college degree and 2 years of BPO experience, with a minimum of 1 year in training. It is essential to possess strong coaching and customer experience knowledge. This position is 100% onsite.
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