Customer Experience Director

When we talk about clever things, we don’t just mean how they look — we mean how they feel, how they work, and how they solve real human and business problems. For nearly two decades, Mito has been obsessing over digital ecosystems and integrated campaigns. But to make these experiences truly seamless, we need to bridge the gap between high-level service design consultancy and actual implementation. We are looking for a visionary leader who can elevate our CX domain into a strategic powerhouse, ensuring that every touchpoint we create moves brains, hearts and bottom lines. That’s where you come in.

Tasks:

• Strategic North Star: You define the vision and strategic direction for customer-centric design. You’ll combine service design with high-level consultancy to deliver holistic solutions that move the needle for our clients.
• Elevating force: You will be connecting the dots between consultancy and actual UX-UI delivery. You’...