Customer Experience Expert (Madrid)

Customer Service Representative – Valencia (On‑site) – part of a global technology and services leader. This role supports automotive industry brands across 70 countries, handling customer contacts and ensuring high service quality.

Responsibilities

• Take incoming customer contacts via telephone, email, chat, and other automated alerts, and resolve users’ demands.
• Maintain service and product knowledge and provide expert assistance.
• Escalate potential service issues to appropriate teams.
• Monitor and report on customer service performance metrics.

Qualifications

• Proficient or bilingual in Dutch, with advanced proficiency in French and English.
• Good disposition to work in a customer‑service environment.
• Customer care skills – ability to listen to and understand customers’ needs.
• Experience configuring Windows, MS Office and internet tools.

Job Details

Full‑ti...