Customer Experience Lead, EMEAI

CAE · Montreal, Quebec, Canada

Location

Montreal

Job Type

Full time

Posted

July 09, 2026

Job Description

Description
Develop and secure, key long-term relationships with decision makers in your customer portfolio
Develop and drive action plans to amaze those decision makers customer experience
Proactively escalate to get issue resolution on behalf your customers
Responsible and accountable for internal communication of customer priorities and the needs for all post-RFT items
Proactive and responsible to define portfolio’s priorities and delivery of an issue resolution plan that meets the Service Level Agreement
Lead governance presentations to accurately identify situations and related action plan
Communicate with stakeholders during the management of a critical failure of a simulator (AOG)
Adapt well to an unpredictable/high pressure environment and be able to remain focused on priorities
Identify business opportunities for CAE and be a promoter for CAE
Actively participate in various continu...
        

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