Customer experience leader

Overview

A leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best serve client's customer service needs.

The purpose this role is to deliver all operational and commercial performance metrics across your business stream through the management of KT Coaches, ultimately delivering revenue, gross margin and all KPIs while driving and developing an effective culture.

Responsibilities Achieve all operational KPIs across the business stream to ensure contractual obligations are met as a minimum including (but not limited to) delivery of hours, auditory/compliance requirements, and customer satisfaction targets Manage the day-to-day client relationship at operational levels ensuring high levels of Client Satisfaction Lead, develop, motivate, and coach KT Coaches enabling them to lead and manage their Advisors to deliver a superior level of servi...