Customer Experience Manager

Overview

See yourself in our team: Gallagher Bassett is seeking a Customer Experience Manager to join our South Australian Workers Compensation business in Adelaide. This is a leadership opportunity for a customer-focused professional who can bring together service, client relationship and operational teams to deliver balanced, high-quality outcomes for injured workers, employers and key external stakeholders. The role is central to shaping stakeholder experience, strengthening service frameworks, managing complaints and performance measures to ensure we provide the best possible service to our customers. How you'll make an impact What you will do Lead a whole-of-business approach to customer experience across injured workers, employers and other key stakeholders. Drive consistent service delivery frameworks and partner with leaders across the business. Oversee complaints, privacy and service improvement initiatives, including engagement with ReturnToWorkSA and oth...