Customer Experience Operations Analyst (Xico)

At Instructure, we believe in the power of people to grow and succeed throughout their lives.
Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome.
And that's where you come in:What you will doParchment Operational Lead: Lead post‐sale operational alignment for Parchment, ensuring accurate data flows between Salesforce and Gainsight and providing Customer Experience teams with the tooling necessary to achieve integration milestones.Scrappy Problem Solving: Act as first responder for CX operational blockers.
This includes manual data cleanup for renewal forecasting or quick Salesforce workflow fixes—whatever it takes to get results quickly.Process Design & Implementation: Translate business requirements from Parchment and...