Customer Experience Planning & Engineering Specialist

FedEx · Gurgaon Division, Haryana, India

Location

Gurgaon Division

Job Type

FULL_TIME

Posted

June 04, 2026

Job Description

The P&E Professional will support operational excellence by driving quality governance, learning & development, training effectiveness, process improvement, and project execution. The role requires strong analytical capability, structured problem-solving, and critical thinking to ensure consistent performance, scalability, and continuous improvement across operations.
This opportunity is for a Grade 11 position and is specifically aligned to a permanent night shift role.
Quality Audits & Governance
Conduct regular quality audits to ensure adherence to defined processes, policies, and performance standards.
Analyze audit outcomes to identify trends, gaps, and risk areas, and recommend corrective and preventive actions.
Partner with Operations and stakeholders to implement quality improvement initiatives and track effectiveness.
Learning & Development (L&D)
Support the design and execution of learning and de...
        

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