Customer Experience Representative - Bilingual Remote

Enhance customer journeys as a Bilingual Customer Experience Representative with Permobil. This remote position calls for expertise in both English and French customer service.
As a part of a 13-month contract, you will apply your previous customer service experience to assist clients through email and phone inquiries. Your role includes processing orders and providing follow-up updates, requiring strong communication and detail orientation. Experience in a call center is preferred and will be beneficial in this fast-paced environment.
Key Responsibilities:
• Process refunds, orders, and quotes using ERP system
• Assist and communicate with customers via phone and email
• Follow up with clients to provide order updates
• Help team members ensure timely completion of tasks
Requirements:
• 2-3 years of customer service experience
• Fluent in French and English
• Proficient in Microsoft Office and ERP applications
• Ability to work under pressure and in a ...