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Customer Experience Representative

The Lubrizol Corporation · Pune, Maharashtra, India

Location
Pune
Job Type
Full-time
Posted
June 02, 2026

Job Description

As a Customer Experience Representative, you are the interface between the customer and the business value chain partners, delivering exceptional service to our customers. You provide solutions to the customer while managing operational needs and collaborating closely with functional partners (manufacturing, marketing, supply chain, etc.) to meet company objectives.

Responsibilities

Customer Engagement & Issue Resolution

  • Respond to customer inquiries through designated channels in a timely, professional, and courteous manner

  • Handle moderately complex customer inquiries and resolve escalated issues promptly, ensuring a positive experience.

  • Support Account Managers by participating in select customer meetings and providing insights that align with long-term strategies.

  • Gather and share customer feedback to improve inventory management and enhance satisfaction within assigned programs.

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