Customer Experience Shift Lead Role

Elevate customer interactions as a Customer Experience Shift Lead at the Recreation Centre. This flexible position focuses on leadership, exceptional service, and team mentoring.

As a Shift Lead, you will offer outstanding customer service, assisting internal and external guests while managing the daily operations of the Customer Service Desk. You will register memberships and process payments, mentor team members, and uphold facility standards. Ensure the safety of all visitors, leading in emergencies and maintaining operational excellence.

Key Responsibilities:
• Deliver exceptional customer service in person and on calls
• Register and process payments for memberships and programs
• Enforce access guidelines while supervising facility operations
• Ensure safety through facility checks and first aid when needed
• Mentor and coach staff members for optimal performance

Requirements:
• Minimum High School diploma...