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Customer Experience Specialist- Hybrid- Johnston & Murphy

Johnston & Murphy · Nashville, Tennessee, United States

Location
Nashville
Job Type
Full Time
Posted
July 08, 2026

Job Description

Job Summary:

As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve issues and is both empathetic and understanding of doing what is right for the customer. To be successful in this role, you must have the ability to effectively multi-task and manage your work as well as learn new software and applications.


Job Responsibilities:

  • Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns

  • Meet individual and team customer focused goals

  • Provide timely feedback regarding system needs, process improvements, website issues or customer concerns

  • Act as an ambas...

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