Customer Experience Specialist - Tier 2

**WHAT IS THE ROLE**

1. Acknowledge and resolve customer escalations received via all customer communication channels including but not limited to phone, fax, web and written communication.
2. Maintain the integrity of all amounts written off against customers’ accounts, adhering to the organization’s Customer Charter, accounting, auditing and credit policies while maintaining
3. the professional reputation of the business, and to maintain proper documentation to ensure regulatory compliance.
4. Provide support relating to the processing of all products and services for all areas of the business including our outsourced partners

**WHAT YOU’LL DO**

1. Resolve all customer issues including queries and adjustments raised against customer accounts within established limit and agreed KPI and update relevant systems.
2. Acknowledge, follow-up and provide update on all escalated customer issues to guarantee customer satisfaction and log all issues receiv...