Customer Quality Champion

**JOB DUTIES**:
This position is a role working within the NA Regional Qual+
ity Team as a Customer Quality Champion however will be the global voice and knowledge of the OEM assigned. Focus is on understanding the customer expectations and processes and working with the BCS teams to meet or exceed those expectations. Particular focus will be placed on the Customer Scorecard and Warranty performance and cost.
**Responsibilities include**
- Maintain and communicate voice of the customer requirements and expectations - Act as the primary Voice of Customer (VOC) advocate between global customer sites/functions and global BCS manufacturing sites and engineering centers. Primary communication with Plant QA Mgr, Plant Mgr, Quality Director, Ops Director, Engineering Director, Program Mgt Director and Sales Director.
- Promote quality awareness and behavior - Initiate and implement improvement programs to ensure the customer requirements and expectations are communicated and un...