Location
seberang perai
Job Type
Full-time
Posted
June 02, 2026
Job Description
Responsibilities
- Act as main contact for customer quality issues
- Handle customer complaints, returns, NCR & 8D reports
- Perform root cause analysis (5 Why, 8D, Fishbone, DMAIC)
- Coordinate corrective & preventive actions with internal teams
- Track customer quality data (PPM, defect rate) & prepare reports
- Support audits, continuous improvement & customer visits
Education
Diploma/Advanced Diploma (Preferred)
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