Customer quality Sr manager

Johnson Controls · Shanghai, Shanghai, China

Location

Shanghai

Job Type

Full time

Posted

May 27, 2026

Job Description

What you will do
Customer Quality leader drive the problem solving about customer issue including installations, service, design, supplier and manufacture, by coordinating JCI resources to deliver a positive customer experience.
The scope of this role is APAC
How you will do it
Work with the Customer Excellence & Global Quality Director and other Customer Excellence & Quality Engineers to build and manage the processes to drive improved customer experience. This includes the adherence to global processes, tools and communications mechanisms to ensure timely and accurate visibility of opportunities and issues driving to quick action and results.
Track and proactively share key customer insights and feedback to ensure product design and process improvements for a better customer experience. Collaborate with colleagues across the organization to create feedback cycles, and to inform and enact these improvements.
Oversee the communi...
        

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