Customer Service Advisor - 6 Month Fixed Term Contract

Customer Service Advisor - 6 Month Fixed Term Contract

• Full-time
• Job Title: Customer Service Advisor
• Function: Customer Services
• Vacancy Type: Fixed Term Contract
• Location: DPD Bicester, Unit D, Symmetry Park, Bicester, OX26 6GF
• Days of Work: Monday to Friday with occasional weekends required
• Hours of Work: 08:30 - 17:00

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

Responsibilities

• Answer any queries regarding delivery status and supply Proof of Delivery (POD)
• Carry out thorough investigations for missing parcels and resolve delivery disputes
• Promote co...