Customer Service Advisor

Excel Recruitment · Dublin, County Dublin, Ireland

Location

Dublin

Job Type

Full-time

Posted

June 02, 2026

Job Description

Customer Service Advisor
Excel Recruitment is looking for an experienced Customer Service Advisor for our client in North Dublin. This role involves supporting both our online and in-store customer service operations as well as assisting our operations team in dispatch with managing orders. This position would suit someone from a retail background with experience in eCommerce.
Key Responsibilities
Responding to customer inquiries through our online helpdesk platform

Handling customer questions in-store via phone and WhatsApp

Supporting customers after purchase by resolving issues, answering product-related questions, and offering guidance

Replying to customer reviews through our online feedback system, ensuring responses match the tone and values of our brand

Assisting the online team with content updates and website tasks during quieter times

Assisting the dispatch team with order packing...
        

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