Location
victoriaville
Job Type
Full-time
Posted
June 04, 2026
Job Description
PhysioExtra is currently looking for chief agents to complete its team(s) .
Reporting to the Clinical Director, the Chief Agent assists him/her in the day-to-day management of the reception area and ensures that all customer service standards are met by the team of agents under his/her supervision.
MAIN DUTIES AND RESPONSABILITIES:
- Ensure the quality of service provided by the clinic agents
- Ensure the customer experience according to the standards in place (sending reference cards, birthday email, etc.)
- Manage the CNESST/SAAQ schedules of the clients
- Administrative follow-up of CNESST/SAAQ client files (authorizations, reasoned opinions, tags, sending of reports, etc.)
- Manage the therapists' schedules according to the standards
- Manage the schedule of the agents
- Fax all authorization requests and reports, documents to physicians, etc.
- Perform secretarial duties