Customer Service Analyst

Dr. Schär · Curitiba, State of Paraná, Brazil

Location

Curitiba

Job Type

Full time

Posted

June 03, 2026

Job Description

Your responsibilities:

Ensure service excellence by acting as a key link between customers and internal departments, meeting service KPIs and resolving requests efficiently to drive customer satisfaction and loyalty.

Manage and optimize the order-to-delivery process, ensuring accurate order handling, timely issue resolution, and alignment with commercial and operational goals.

Support demand planning and sales forecasting by monitoring customer demand trends and collaborating with sales and supply chain teams to ensure accurate and agile adjustments.

Your profile: 

Professional Background & Education
Solid academic foundation with a Bachelor's degree in Business Administration, Supply Chain, or related fields, combined with over 3 years of hands-on experience in Customer Service operations.

Personal Skills & Attributes
Strong communication and conflict resolution skills, with a high ...

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