Customer Service Associate

Job Title:

Customer Service Associate

Summary:

Acting as single point of contact to Internal Europe Customer Service Agents (Italy Located) for order entry management.
The resource would be full part of the order entry team and would be independently handling all Order Entry requirements whose key responsibilities includes:
- Sales Order creation in SAP/ Capturing all exceptions
- Accountable for document management
- Enters and checks data for completeness (SAP processing)
- Identifies and solve incomplete information at Order Entry ( customer Master Data cleansing Action plan)
-Frequent interaction with Europe Customer Service Hub (located in Italy): through telephonic and email communication
-Good knowledge of manufacturing Processes / Chemical industry : Procurement of raw materials, Logistics, Supply Chain Management …
- Proactive planning and completion of task assigned within great quality...