Customer Service Associate

JOB SUMMARY

We are looking for an experienced and highly motivated Customer Service Associate to join our team in the Iberia Plastics Sector.

The successful candidate will be responsible for supporting our team of Account Managers in the Plastics Market, as well as our customers in Iberia.

This position requires a keen eye for managing and planning support for the external sales workforce and strong customer management skills, ensuring that the company maintains its commitment to quality without losing competitiveness.

ACCOUNTABILITIES

• Resolving customer queries and incidents.
• Processing orders/offers/returns.
• Filing documentation.
• Controlling catalog stock.
• Preparing letters for sending to customers.
• Launching orders.
• CRM management and support.
• Environmental responsibility.
• Support Account Managers.
• Coordinate logistics services.
• Develop and main...