Customer Service Executive

1. Customer Interaction and Support: Respond to customer inquiries regarding housing finance products, loan options, and application processes. Assist customers throughout the loan application process, ensuring they have all necessary documentation. Provide timely follow-ups to customers to keep them informed about the status of their applications. Resolve customer complaints or issues related to the loan process in a prompt and professional manner. 2. Sales Support: Assist the sales team by calls and follow-ups with potential customers. Prepare and maintain reports on customer interactions and sales activities. Maintain a database of customers, prospects, and lead details. Coordinate the delivery of information and updates between the sales team and other departments. 3. Administrative Tasks: Prepare and manage sales-related documents, including agreements, proposals, and reports. Assist in organizing promotional activities and campaigns to generate new business. Maintain accurate rec...