Location
liverpool
Job Type
Full-time
Posted
June 18, 2026
Job Description
About the Role
Customer Service Advisor – German Speaking.
Location: Liverpool (Hybrid Working).
Contract: Temporary ongoing.
Pay Rate: £13.79 per hour.
Hours: 37.5 hours per week.
Shift Pattern: Monday to Friday, 08:00am – 6:00pm (rotating), including bank holidays.
Responsibilities
- Deliver a professional, friendly, and customer‑focused service at all times.
- Manage customer enquiries via phone and digital communication channels.
- Build a clear understanding of customer needs to provide effective solutions.
- Advise customers on the best services available.
- Deliver a high‑quality customer experience in line with company standards and SLAs.
- Accurately capture and maintain customer information using CRM systems.
- Promote memberships to non‑members.
- Work collaboratively with internal teams to ensure customer issues are resolved efficiently.
- Maintain a hig...