Customer Service Manager 2-year contract (convertible to permanent)

Newly Created Role | Exciting Office Set-Up Opportunity

(Taguig or Pasig – final office location to be confirmed)

We are looking for a Customer Service Manager to lead and shape our customer service strategy across Southeast Asia. This role offers the unique opportunity to build and manage a team from the ground up, working closely with cross-functional teams to support our growth and enhance our brand presence. This is a 2-year contract position with the potential for conversion to a permanent role.

Job Responsibilities

• Develop and execute customer service performance goals aligned with the company’s online sales channels and product strategies, with the aim of improving review scores and supporting business growth
• Build and lead a high-performing local customer service team, including recruitment, training, task delegation, and performance evaluation.
• Design and implement customer service workflows and standar...