Customer Service Manager - Aftermarket parts

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world‑class, diverse workforce that puts the customer at the center of everything we do.

About the role

The Customer Service Manager will lead a high‑volume Aftermarket Parts support team dedicated to delivering rapid, accurate, and customer‑focused service. In this role, you will ensure the excellence of day‑to‑day operations while also supporting the launch of a new Customer Service location. As the on‑site leadership presence, you will drive culture, oversee onboarding, and help build the processes and systems that enable operational success. Your expert knowledge of Salesforce and SAP will be central to o...