Location
dubai
Job Type
Full-time
Posted
June 07, 2026
Job Description
Customer Service Manager
We are seeking a proactive and experienced Customer Service Manager to manage our team and deliver exceptional service.
What you could expect as a Customer Service Manager:- Lead commercial and technical support to ensure high customer satisfaction
- Manage customer inquiries across multiple communication channels
- Coordinate team resources to guarantee optimal availability for customers
- Set service levels, track performance and drive continuous improvement
- Develop working instructions and train the team to uphold standards
- Optimize sales desk processes to enhance efficiency and service quality
- Implement a culture of continuous feedback to improve customer experience
- Support sales campaigns, ensure contract and manage all customer related information (quotes, contracts, invoices etc.)
- ...