Customer Service Manager

Job Title: Customer Service Manager Location: South Dublin Teamworx are delighted to recruit a dedicated and experienced Customer Service Manager to join this Retail team in Dublin, Ireland. The Customer Service Manager will play a crucial role in ensuring the highest level of customer satisfaction by leading and managing our customer service department. If you are a dynamic leader with a passion for customer service, we want to hear from you. Competitive salary and bonus package on offer. Key Responsibilities: 1. Team Leadership: - Lead, motivate, and manage a team of customer service representatives. - Provide guidance, coaching, and support to team members to ensure excellent customer service delivery. - Set performance goals and conduct regular performance evaluations. 2. Customer Service Strategy: - Develop and implement customer service strategies and policies to enhance the customer experience. - Identify and implement process improvements to streamline customer service operatio...