Customer Service Manager (Logistics)

• Opportunity for Career Growth
• Growth and Learning Opportunities

About Our Client

This opportunity is with a large organization in the Transport & Distribution industry. The company is known for delivering reliable logistics solutions and maintaining a strong presence in the market.

Job Description

• Lead and manage the customer service team to ensure exceptional service delivery.
• Develop and implement strategies to improve customer satisfaction and retention.
• Handle escalated customer inquiries and complaints effectively and professionally.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Collaborate with internal teams to resolve service issues and enhance processes.
• Train and mentor team members to develop their skills and performance.
• Ensure compliance with company policies and industry standards in customer s...