Customer Service Manager

Responsibilities

• Oversee the customer service team to ensure high-quality support.
• Develop and implement customer service policies and procedures.
• Monitor customer interactions and feedback for continuous improvement.
• Train and mentor staff to enhance skills and productivity.
• Manage escalated customer issues and resolve complaints effectively.
• Analyze performance metrics to drive service enhancements.

Qualifications

• Educational Qualifications: Bachelor’s degree in Business Administration or related field.
• Experience Level: 3-5 years in customer service or account management.
• Skills and Competencies: Proficiency in English, strong people skills, technical aptitude, and effective interpersonal abilities.
• Working Conditions: Fast-paced call center environment with potential back office support responsibilities.
• Q...